Which
credit cards do you accept and how do I know it is
safe to give my credit card number on-line?
Can I cancel my order?
I canceled my order but I haven't
received a credit yet. How long do credits take?
Can I return an item that is damaged
or defective?
What happens if the item I ordered
is not available?
How long will it take to receive
my order?
Can I have an order shipped to my P.O.
Box?
Can I ship my order to a different
address?
How are shipping charges calculated?
Shopping
FAQs
Which
credit cards do you accept and how do I know it is
safe to give my credit card number on-line?
Visa and Mastercard cards are accepted, as well as
debit cards which bear the Visa or Mastercard logo.
American Express and Discover are also accepted. All
credit card information is encrypted and is only seen
by the vendor of the product you are purchasing. Back
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Can
I cancel my order?
Yes, you can, as long as the item has not been received
by the vendor or shipped. If the order has already
been sent to the vendor we will attempt to cancel
the order, but cannot guarantee that the cancellation
will be possible. If you do receive an order that
was canceled, accept delivery of the item and call
1-877-354-7001 and leave a message. We will return
your call as soon as possible with return instructions.
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I
canceled my order but I haven't received a credit
yet. How long do credits take?
We submit all requests for credits within 24 hours
of receipt; however, it may take 7-10 business days
for you to receive your credit. You should see this
on your next credit card statement or the following
one, depending on where you are in your billing
cycle. Back to Top
Can
I return an item that is damaged or defective?
Yes, we will replace the item or provide a credit
for the full merchandise amount less any shipping
charges. You must notify us within 3 days after
you have recieved the merchandise.
Merchandise
returned without authorization will be refused,
and the carrier will charge you freight in both
directions. To avoid a restocking charge, please
return your merchandise in the original box and
packing materials, including all accessories and
the owner's manual. Do not destroy or discard original
packing for 30 days. The value of missing accessories
will be deducted from the credit amount of a return.
Personalized
items, pierced earrings and special order merchandise
such as alligator boots. are not returnable. Certain
merchandise may require manufacturer service first
before return is allowed. Back to Top
What
happens if the item I ordered is not available?
Our vendors ship products before the estimated delivery
in the vast majority of cases. On occasion, however,
an order may be delayed due to availability or other
circumstances. In the unlikely event there is a
change or delay in filling your order, we will notify
you via phone, postal mail or email. We know that
this can be inconvenient, and we will offer you
one of the following alternatives as appropriate
to your situation:
Offer
an ALTERNATE selection of equal or greater value.
Offer
a BACKORDER and new estimated delivery. You can
wait for the new delivery date, or cancel for a
full refund at any time prior to shipment.
CANCEL
your order. We constantly update our computer system
with new information from our vendors. On rare occasions
new circumstances come to our attention after the
placement of your order. Therefore, we reserve the
right to cancel your order for a full refund at
any time. Back to Top
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Shipping
FAQs
How
long will it take to receive my order?
The standard shipping time for orders shipped via
UPS ground is 5-10 days, and promotional items should
ship in 4-7 days. Personalized items such as alligator
boots may take as long two to three months. Back
to Top
Can
I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped
via UPS, and a valid street address is needed to
ensure proper delivery. If a P.O. Box is used as
a shipping address, an error message will appear
when submitting the order. We also cannot deliver
to A.P.O., F.P.O. or foreign addresses. Back
to Top
Can
I ship my order to a different address?
Yes! When you place your order and come to the Check
Out screen, just replace your address with the address
you want to ship your merchandise to, then continue.
Remember to use a street address, not a Post Office
Box, for any shipping address. Back
to Top
How
are shipping charges calculated?
Shipping charges vary according to product type
and destination.
Because
we do not warehouse any of our items, your order
is shipped directly from one of our thousands of
authorized vendors across the country. The individual
vendors ultimately determine the method of product
shipment. Therefore, we are not able to reduce shipping
charges for any reason.
Most
products are shipped via UPS (because they offer
package insurance and excellent tracking software).
Larger items are generally shipped via common carrier,
and require higher shipping rates. Select products
offer an express shipping option. In most cases,
this rapid delivery requires an additional fee.
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